broker | agent privacy policy
MortgageBrokers.com
Protecting Your Privacy is Important to Us!
In just a few short years, the internet has revolutionized the way everyone does business. It allows us to interact with customers personally across time, space and boundaries. The internet provides us with the opportunity to offer information, listen to your opinions and to provide a host of banking and financial services that you can access from the convenience of your home or office. At the same time, this new technology brings with it legitimate concerns about privacy and security.
At MortgageBrokers.com, we are dedicated to protecting your privacy and safeguarding your personal, business, and financial information at all costs. In fact, it is one of our highest priorities and remains the cornerstone of our commitment to you. If you choose to provide information to us, we promise to use vigorous security safeguards and adhere to our privacy principle to ensure that your personal and financial information is well protected.
We collect, use and disclose information about you for a variety of reasons:
- To identify you and verify any information you give us
- To protect us both from error and fraud
- To understand your needs, suitability and eligibility for products and services
- To recommend particular products and services so we may serve you better
- To meet legal requirements, such as asking you to provide the necessary information to verify your identity
- To present your mortgage application to various lenders and insurers for the purpose of securing a mortgage and/or related service.
We may also collect from you and share health information with insurers and insurance agents for the purpose of applying for creditor insurance.
Your information and the business you do with us is kept strictly confidential
Your information will be protected from error, loss and unauthorized access. Our procedures and systems are designed to ensure this security. We collect, use and disclose personal information only for purposes that a reasonable person would consider appropriate in the circumstances. As well, we never sell any information about our customers to others, and we only keep information as long as it is needed.
Your information is obtained or used only with your consent
We obtain your (express or implied) consent before we:
- Check your employment
- Obtain a credit report
- Offer you other products and services
- Obtain, use or disclose to other persons, information about you unless we are obliged to do so by law or to protect our interests
- Use your information in any way we didn't tell you about previously.
You can withdraw your consent any time after you've given it to us, provided there are no legal requirements to prevent this, by contacting your MortgageBrokers.com Broker/Agent.
You can choose not to receive direct marketing
We may tell you about products and services through direct mail, telephone, or other means. If you do not wish us to do so, advise your MortgageBrokers.com Broker/Agent.
Sharing your information with other people
We don't share information about you, except as is necessary to complete your mortgage application and take all steps necessary to secure mortgage financing on your behalf, nor do we release it to anyone else, without your express or implied consent. However, there are some exceptions. For example, we may collect, use or disclose information without your consent if we:
- are obligated or permitted to do so for legal reasons
- use an outside company to do work for us involving some of your information.
You can review and make corrections to your information
You can review your personal information held by us and make corrections to it by contacting your MortgageBrokers.com Specialist. You may be asked to put your request in writing.
Questions | Concerns
All inquiries or complaints regarding personal information or privacy issues can be forwarded to:
Chief Privacy Officer
MortgageBrokers.com
260 Edgeley Blvd. Unit #11
Concord, Ontario
L4K 3Y4
TEL: (905) 532-0085
FAX: (905) 532-0369
If your inquiry or complaint is not resolved to your satisfaction, please contact The President, MortgageBrokers.com, at the above address.
You may also file a complaint with the federal government's Privacy Commissioner at:
Privacy Commissioner
112 Kent Street
Ottawa, Ontario
K1A 1H3
or in Quebec, contact:
Commission d'accès à l'information
575, St-Amable, Suite 1-10
Québec, PQ
G1R 2G4
